Skip to main content

Frequently asked questions

The world of solar panels can sometimes feel complex and overwhelming, especially if you are just beginning your renewable energy journey. That’s why we’ve put together this guide to provide you with clear and detailed answers to the most frequently asked questions. Whether you want to know more about the installation process, are curious about the technical aspects of our panels, or want to understand the ins and outs of our app, we’ve laid it all out for you here.

Every aspect of our product and service offering has been covered here, so you can feel informed and confident every step of your solar panel adventure. We pride ourselves on being transparent and accessible so you can make the best decisions for your home or business.

And remember: if you come across a question not covered here, or if you simply want a more personalized answer, we cordially invite you to contact us directly. Our passionate and knowledgeable team is always ready to guide, inform and answer all your questions.

Book a call Contact us

Questions about Sunnysmart

Why get solar panels from Sunysmart?

With solar panels from Sunnysmart, you save an average of £1,500 per year. Thanks to sophisticated advice, we ensure that you, too, get the most out of your roof. With over 1,0000 solar panels installed per month, we know exactly what is needed. So you can buy solar panels without worries and start saving immediately.

With Sunnysmart you are guaranteed the best deal, 24/7 live insight via the app and always personal contact.

How much do solar panels cost at Sunnysmart?

To find out what a solar panel installation will cost you, we are happy to send you a free, no-obligation customized offer. We will remotely measure how many panels will fit on your roof, which inverter is best suited and how much you will generate. So you know exactly how much the installation will cost you and what you can expect in terms of yield. We work with an all-in price, with no surprises.

Are Sunysmart solar panels certified?

Yes, all our solar panels are Tier 1 certified. We also only work with manufacturers who meet our strict quality requirements.

Questions about solar panels

Why should I get solar panels?

Solar panels are a sustainable source of energy that can save you money in the long run, reduce your emissions and increase the value of your home.

What is the lifespan of a solar panel?

Most high-quality solar panels have a lifespan of 25-30 years, but they can also last longer. However, the efficiency can decrease as the years go by.

How do I know which type of solar panel is right for my house?

During our initial inspection, we will conduct a thorough analysis of your home, your energy needs and your budget to determine the best option for you.

How do I maintain my solar panels?

Solar panels require minimal maintenance. However, it is good to check them a few times a year for dirt or buildup and gently clean them if necessary.

Questions about the installation

What happens during the inspection visit?

During the inspection visit, we assess the site, take photos of the current situation, discuss the desired location of the solar panels and determine the cable route together. This allows us to prepare a detailed and efficient installation plan.

How soon after the inspection visit can the installation take place?

We aim to complete the installation ideally within 2 to 4 weeks after the inspection, depending on your availability and our schedule.

Who will perform the installation?

Our certified technicians, who have extensive experience and expertise in the field, will perform the installation. They will use the inspection form as a guide to ensure a seamless and correct installation.

What if I am not satisfied with the installation?

Your satisfaction is our highest priority. If you have any concerns or complaints, please contact us immediately so we can address and resolve any issues.

What does the payment process look like?

You will receive your invoice only after all work has been completed to your satisfaction. We want you to be satisfied with the work done before you pay. Once you have checked everything and are satisfied, you can pay the invoice.

Does the app work with all smartphones and tablets?

Yes, the app is designed to be compatible with most modern smartphones and tablets. During the app installation session, we will guide you through the download and setup process so you can start monitoring right away.

Will I receive support or training for using the app?

Yes, after the installation of the solar panels, we will guide you through downloading and setting up the app and answer any questions you may have about using it.

Open chat
1
💬 Need help?
Scan the code
Welcome! 👋
Need further help or would like to speak to us direct. Please let us know your name and reason, whilst we’ll connect you to a specialist.